Incident HistorySupport

Live Status\Incident History

October 20, 2025

Outage

Failed Execution / Continuous Deployment to ServiceThinking QA Instance

  • Opened
    Oct 20, 2025, 8:03 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Oct 20, 2025, 9:42 AM UTC
    Issue resolved on monitor recovery.

October 9, 2025

Outage

Site Unreachable / ServiceThinking Prod Frontend

  • Opened
    Oct 9, 2025, 6:59 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Oct 9, 2025, 7:08 PM UTC
    Issue resolved on monitor recovery.

Outage

Failed Execution / Continuous Deployment to ServiceThinking QA Instance

  • Opened
    Oct 9, 2025, 6:54 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Oct 9, 2025, 7:09 PM UTC
    Issue resolved on monitor recovery.

September 25, 2025

Minor Outage

Failed Execution / Continuous Deployment to ServiceThinking QA Instance

  • Opened
    Sep 25, 2025, 4:44 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Sep 25, 2025, 4:45 AM UTC
    Issue resolved on monitor recovery.

Minor Outage

Failed Execution / Continuous Deployment to ServiceThinking QA Instance

  • Opened
    Sep 25, 2025, 3:24 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Sep 25, 2025, 3:27 AM UTC
    Issue resolved on monitor recovery.

Minor Outage

Failed Execution / Continuous Deployment to ServiceThinking QA Instance

  • Opened
    Sep 25, 2025, 1:18 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Sep 25, 2025, 1:21 AM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Sep 25, 2025, 2:06 AM UTC
    Issue re-opened on monitor failure.
  • Resolved
    Sep 25, 2025, 2:09 AM UTC
    Issue resolved on monitor recovery.

August 20, 2025

Outage

Failed Execution / Continuous Deployment to ServiceThinking QA Instance

  • Opened
    Aug 20, 2025, 8:21 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Aug 20, 2025, 8:24 PM UTC
    Issue resolved on monitor recovery.

August 5, 2025

Outage

Failed Execution / Continuous Deployment to ServiceThinking QA Instance

  • Opened
    Aug 5, 2025, 6:39 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Aug 5, 2025, 6:42 PM UTC
    Issue resolved on monitor recovery.

July 22, 2025

Outage

Failed Execution / Continuous Deployment to ServiceThinking QA Instance

  • Opened
    Jul 22, 2025, 12:24 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Jul 22, 2025, 12:27 AM UTC
    Issue resolved on monitor recovery.

July 21, 2025

Outage

Failed Execution / Continuous Deployment to ServiceThinking QA Instance

  • Opened
    Jul 21, 2025, 9:03 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Jul 21, 2025, 9:06 AM UTC
    Issue resolved on monitor recovery.

June 7, 2025

Minor Outage

Failed Execution / Continuous Deployment to ServiceThinking QA Instance

  • Opened
    Jun 7, 2025, 11:25 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Jun 7, 2025, 11:27 PM UTC
    Issue resolved on monitor recovery.
  • Resolved
    Jun 9, 2025, 10:25 PM UTC
    GitHub seems to time out sometimes. Not an issue on our end; our code could be improved by adding retries.

May 26, 2025

Outage

Failed Execution / Continuous Deployment to ServiceThinking QA Instance

  • Opened
    May 26, 2025, 9:01 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 26, 2025, 9:08 AM UTC
    Issue resolved on monitor recovery.

May 20, 2025

Outage

Failed Execution / Continuous Deployment to ServiceThinking QA Instance

  • Opened
    May 20, 2025, 2:54 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 20, 2025, 2:57 PM UTC
    Issue resolved on monitor recovery.

May 15, 2025

Maintenance

Site Unreachable

  • Opened
    May 15, 2025, 5:53 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 15, 2025, 5:56 PM UTC
    Issue resolved on monitor recovery.
  • Resolved
    May 15, 2025, 6:31 PM UTC
    Prod upgrade complete!

Maintenance

Site Unreachable / ServiceThinking Prod Frontend

  • Opened
    May 15, 2025, 5:52 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 15, 2025, 5:55 PM UTC
    Issue resolved on monitor recovery.
  • Resolved
    May 15, 2025, 6:31 PM UTC
    Prod upgrade complete!

May 13, 2025

Minor Outage

Failed Execution / Continuous Deployment to ServiceThinking QA Instance

  • Opened
    May 13, 2025, 11:42 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 13, 2025, 11:45 PM UTC
    Issue resolved on monitor recovery.
  • Resolved
    May 14, 2025, 10:27 PM UTC
    Looks like temporary outage from GitHub container registry.

May 12, 2025

Minor Outage

Failed Execution / Continuous Deployment to ServiceThinking QA Instance

  • Opened
    May 12, 2025, 8:45 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 12, 2025, 8:48 PM UTC
    Issue resolved on monitor recovery.

May 10, 2025

Minor Outage

Failed Execution / Continuous Deployment to ServiceThinking QA Instance

  • Opened
    May 10, 2025, 1:12 AM UTC
    Issue opened on monitor failure.
  • Resolved
    May 10, 2025, 1:15 AM UTC
    Issue resolved on monitor recovery.
  • Resolved
    May 14, 2025, 10:31 PM UTC
    Looks like temporary outage from GitHub container registry.

April 22, 2025

Outage

Site Unreachable

  • Opened
    Apr 22, 2025, 8:49 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Apr 22, 2025, 9:50 PM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / ServiceThinking Prod Frontend

  • Opened
    Apr 22, 2025, 8:48 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Apr 22, 2025, 9:52 PM UTC
    Issue resolved on monitor recovery.

April 10, 2025

Maintenance

Missed Event

  • Opened
    Apr 10, 2025, 9:35 PM UTC
    Issue opened on monitor failure.
  • Identified
    Apr 11, 2025, 6:30 AM UTC
    This is an expected error while testing Cronitor's heartbeat system. The backend is up and running. Will resolve this error when this heartbeat system is deployed to Prod.
  • Monitoring
    Apr 17, 2025, 11:00 PM UTC
  • Resolved
    Apr 22, 2025, 8:53 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Apr 22, 2025, 8:56 PM UTC
    Issue re-opened on monitor failure.
  • Resolved
    May 15, 2025, 6:09 PM UTC
    Issue resolved on monitor recovery.

March 13, 2025

Maintenance

Unexpected API Error

  • Opened
    Mar 13, 2025, 5:56 PM UTC
    An unexpected API issue is created for any 5xx response. Below are the details. Status Code: 500 Request Type: GET Request URL: http://api.servicethinking.com/system/fail-check Request ID: request_83badc97-d804-4dd7-822c-09abf9bc9f4c Requester Email: alex@servicethinking.com This issue was auto-generated from Conduit backend service. Any questions reach out to Service Thinking DevOps.
  • Investigating
    Mar 13, 2025, 5:56 PM UTC
    What?! Oh no!
  • Investigating
    Mar 13, 2025, 5:57 PM UTC
    Assigning to Alex to investigate this complex issue further!
  • Resolved
    Mar 13, 2025, 6:03 PM UTC
    Egad! It's horrible! Surprise, it's just the API which tests issue generation in Cronitor. Production is connected successfully!
  • Resolved
    Mar 13, 2025, 6:06 PM UTC
    I'm going to put this onto the Production status page even though it's a nothing issue, just for consistency.

February 27, 2025

Outage

Site Unreachable

  • Opened
    Feb 27, 2025, 9:49 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Feb 27, 2025, 9:51 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Feb 27, 2025, 10:18 PM UTC
    Issue re-opened on monitor failure.
  • Resolved
    Feb 28, 2025, 1:22 AM UTC
    Issue resolved on monitor recovery.

Outage

Site Unreachable / ServiceThinking Prod Frontend

  • Opened
    Feb 27, 2025, 9:49 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Feb 27, 2025, 9:51 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Feb 27, 2025, 10:24 PM UTC
    Issue re-opened on monitor failure.
  • Resolved
    Feb 27, 2025, 10:42 PM UTC
    Issue resolved on monitor recovery.

November 7, 2024

Outage

Site Unreachable

  • Opened
    Nov 7, 2024, 1:57 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Nov 7, 2024, 2:00 PM UTC
    Issue resolved on monitor recovery.

October 17, 2024

Outage

Site Unreachable / ServiceThinking Prod Frontend

  • Opened
    Oct 17, 2024, 7:32 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Oct 17, 2024, 7:36 PM UTC
    Issue resolved on monitor recovery.

October 3, 2024

Outage

Site Unreachable

  • Opened
    Oct 3, 2024, 10:33 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Oct 3, 2024, 11:20 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Oct 3, 2024, 11:50 PM UTC
    Issue re-opened on monitor failure.
  • Resolved
    Oct 4, 2024, 10:15 PM UTC
    Issue resolved on monitor recovery.